since April 19, I have not been receiving email on my laptop or ipad. On the ipad the message is: ERROR the provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them. I have NOT TOUCHED anything. Please fix.
user_l9ckk0 are you able to share more details? Are you using our webmail or a mail client?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I still have the same issues. I could always see my primary email and the two secondary emails on outlook and iOS devices. I never touched any settings and when I checked, they are set up correctly as:
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Yes I am still having issues. I’ve been on hold with customer service for 45 min only to be told they couldn’t help me and they would transfer me to someone who could. They transferred me where I was told my wait would be another half hour. Needless to say in still not able to get email
user_l9ckk0 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I gave up and moved all the accounts on the missing email-box to other addresses. Go to Google. Better "junk control". In the old days stores had a staffed complaint window. Now - well that answer is obvious.
oscardelahoya Were you able to recover any missing emails?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
serenefifty
Frequent Visitor
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14 Messages
7 months ago
since April 19, I have not been receiving email on my laptop or ipad. On the ipad the message is: ERROR the provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them. I have NOT TOUCHED anything. Please fix.
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user_l9ckk0
3 Messages
7 months ago
Yes I am still having issues. I’ve been on hold with customer service for 45 min only to be told they couldn’t help me and they would transfer me to someone who could. They transferred me where I was told my wait would be another half hour. Needless to say in still not able to get email
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oscardelahoya
Contributor
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73 Messages
7 months ago
I gave up and moved all the accounts on the missing email-box to other addresses. Go to Google. Better "junk control". In the old days stores had a staffed complaint window. Now - well that answer is obvious.
1
0