End of my wits. Xfinity has no idea why I’m not getting emails from certain places.

Yes, I have had this problem for months. I spent two MORE hours on the phone with my electric company just this morning to try to fix this and they told me to check my spam filter. I have no spam. To show this is an ongoing problem, I started playing the McDonald's Monopoly game a couple weeks ago. I got the codes for a week, then suddenly….NOTHING. Apparently I can add McDonalds to the list of companies that can’t email me! What else am I missing? Email from family members? Job offers!?! This is insane! I’ve been a customer for decades! 

Thank you for reaching back out, @Highwaymiles That sounds incredibly aggravating — I’m really sorry you’re going through this. You’ve been diligent, gone through the time and effort to sort things, and it still hasn’t been resolved. You absolutely should expect your emails from important places and personal contacts — like your family or job-offer senders — to be delivered reliably. You came to right place to have your email concerns address. Can you please send me a DM with your full first and last name along with your full service address so that I can assist you further.

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I did! Unfortunately, I can’t change my email address with these companies without first getting those multi factor authentication codes to access the accounts. The companies tell me I have to have Xfinity fix it. Uuuuuuuuggghhh.