1 Message
Equipment sent to wrong address
Equipment was sent to wrong address, it hasnt been shipped But I just oht my order in today.
1 Message
Equipment was sent to wrong address, it hasnt been shipped But I just oht my order in today.
XfinityChristy
Official Employee
•
1.6K Messages
11 months ago
@user_y7cr4p Thank you for you reaching out via our Xfinity Forums. I would be happy to look into your order to see how to best assist you with get your equipment as well as make sure the account details are updated as needed. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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