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Anon716604
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Tuesday, June 25th, 2024 4:34 AM

Error IMAP server refuses to import one or more E-Mails.

Help!  What does this mean?  It stops me from composing and sending any emails.  It stops me in the middle with that error.  I will also get the message "an error occurred inside the server which prevented it from fulfilling the request".  I get these exact same messages no matter what browser I use. I cleared the cache and cookies on my Edge browser and still get these messages. I have closed down and cold re-booted multiple times.  Now what? I'm dead in the water and I need my email!!

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5 months ago

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MiltonCatalog

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5 months ago

Same here.  I tried a different computer platform and a different ISP and a different email address, no joy.  I assume the problem must be with Xfinity email servers.

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Anon716604

New Poster

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7 Messages

Thanks that helps.  My husband is having the exact same problem.  He is using, of course, a different computer, different email.  I hope this is resolved soon.

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5 months ago

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Anon716604

New Poster

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7 Messages

Although your answer is correct I'm hoping if I leave it open, someone from Xfinity will answer. 

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5 months ago

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XfinityChristy

Official Employee

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1.6K Messages

 

Anon716604 Hello and thank you for reaching out via our Xfinity Community Forums. As someone who relies on email every day for work and personal matters, I understand how frustrating it can be when you can't send an email. Let's work together to get this sorted out. Are you experiencing this error when logging into your email account at Xfinity.com, or when using an email client like Outlook? Your satisfaction is our priority, and I'm here to help ensure you can send your emails smoothly again.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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XfinityChristy

Official Employee

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1.6K Messages

 

MiltonCatalog I am sorry to hear you are running into this same issue and would like to help get this resolved. Are you logging into your email account using an email client like Outlook or Xfinity.com? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_m2zob8

1 Message

5 months ago

I am having the same problem.  I have had to resort to using my backup gmail...

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XfinityThomasC

Official Employee

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2K Messages

Hello, @user_m2zob8 Are you also unable to access your email in your browser's incognito mode? Have you also stayed within your email limitations? Keep the total number of recipients in the To:, CC:, and BCC: fields to under 100. Customers aren't permitted to email more than 1,000 recipients from any address over a rolling 24-hour period.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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