! Error Unknown Error occured => Server Unreachable

I can only scroll back until about the beginning of May of this year, then that error pops up and I can't scroll back any further.

The weird thing is, I change my sort to ASCENDING and it starts at my very first message that I never deleted back in 2004, YES..20 Years ago and I can scroll forward all the way until 2017 before I get the same message.

It's been happening now for about 2 weeks. Prior to that, I could scroll backwards for ever.

Any ideas?

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XfinityMarcos

Official Employee

•

1.9K Messages

1 month ago

Hello user_Sck903, that is pretty odd you're able to see older emails when you change your sort, but thank you for trying that. Are you able to confirm if this is happening on multiple devices? Also, are you accessing your email through the Xfinity Connect website or a 3rd party email client?

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user_Sck903

2 Messages

Interesting that you ask that. So I also just checked my email using chrome on my Android cellphone. I have NO PROBLEM continuously scrolling backward. So it's only on my desktop.

So I just scrolled back on the DESKTOP and it STOPPED at 5/13/2024 exactly 5 months to the day. But I can go for ever using my cellphone.

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1 month ago

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XfinityEricB

Official Employee

•

1.7K Messages

user_Sck903 Thanks for letting us know it's just one device. Are you using a 3rd party app, or our website to access the email?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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user_Sck903

! Error Unknown Error occured => Server Unreachable

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