EX: Comcast customer - Cannot reset secondary email password

When I had my services in California, before i moved out of footprint, i had 2 accounts with Comcast.net email. The first one i have been using for 6 years now with no problems and the same with the second one until recently when it says i need to reset my password to continue. Unfortunately, it wont let me do that without accessing the primary. When I log into Xfinity.com to go to the "Account and Identity" page it goes to 3 dots, and flashes an error that quickly says an error occurred with a refresh button. This is beyond frustrating, and its a circular issue because i cannot contact Xfinity support as a non-customer. I've tried other devices, browsers, etc to no avail.