New Poster
•
6 Messages
Excessive time delays for receiving emails
Xfinity email takes way too long to receive emails. It is impossible to access any of my financial/bank/credit card accounts that require the sending of access codes that have 10-15 minute timers. They always time out. I have had customer service reps at my credit cards and bank tell me that this is a frequent problem with many of their customers who have Xfinity/Comcast. Sometimes it takes almost a day to receive an email. If I send a picture from my phone to my email, some never arrive at all and some take DAYS. I have already done all of the troubleshooting: I have already restarted the modem, I do not have a 3rd party email carrier, there is no internet connectivity problem, all of the email settings are correct, and it is not the sender (because it even happens to ME as the sender, on Xfinity), not a configuration problem, and I'm not using a VPN. It's not all the time; it's very unpredictable and irregular.
XfinityDemitrius
Official Employee
•
2K Messages
16 days ago
Hi @redhummingbird1. Thank you for visiting our Xfinity Forums Community support page. We can most certainly help attempt troubleshooting your Xfinity Email delivery issues. Are you using an application/program to receive your emails or are you logging on to the Xfinity Email web portal to access your emails?
5
0
user_axw04z
Visitor
•
2 Messages
13 days ago
I am trying to reset a forgotten password. The link to do so has been sent to my comcast email account at least three times in the last hour. None have come through to my inbox. I am on the webpage for my comcast email account, and also on my iPhone email app. The link is timing out. Please advise.
Gail C
1
0