Visitor
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2 Messages
Explanation of email
I received an email today stating that my computer speed had been raised and the charge was $630. Did this really happen or is it a scam email?
Visitor
•
2 Messages
I received an email today stating that my computer speed had been raised and the charge was $630. Did this really happen or is it a scam email?
XfinityKei
Official Employee
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1.7K Messages
6 days ago
@user_vssf45 $630 is a lot as I would reach out as well if I received an email about an increase. When you log into your XFINITY App do you see any pending changes or notifications there?
Do you have a business account with us?
Have you made any recent changes to your service?
Can you open that email again and click on the from field, does the sender email address change?
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