Extremely Frustrated with Xfinity Service – Need Immediate Resolution

Dear Xfinity Team,

I am extremely frustrated with the service I’ve received over the past month. My bill jumped from $88 to $137 after my 2-year contract ended, and despite multiple visits to your Thornton (Orchard Parkway, CO) store, this issue remains unresolved.

After downgrading to a $80 plan (300 Mbps), I was assured by your agent, Chandler, that I could upgrade to 2GB at the same $80 price for a 1-year contract (as shown in the app and in-store). However, due to store system issues, he promised to call and complete the upgrade—yet he never called back, hasn’t answered my calls or messages, and has left us stuck with inadequate speeds for 12–15 connected devices at home. We have 12-15 devices at home including security camera, TV, sprinker system, Laptops, Phone and iPads, but we play no online games at home. 

This repeated runaround has wasted our time, caused immense frustration, and is eroding my trust in Xfinity. We need immediate assistance to upgrade our plan to 2GB at $80, as shown in your app. 

Sincerely,

[Edited: "Personal Information"]

Erie CO