1 Message
fake oe real email from comcast?
Xfinity
Important: Action Required for Your Email Account
Dear myaddress @comcast.net,
We are writing to inform you of an important matter regarding your email account. It has come to our attention that there is a required action needed on your part within the next 48 hours to prevent any disruption to your email service.
To ensure the continued accessibility of your email account and other related services, please take a moment to update your information.
Update Information Now----
Please do not reply to this message. Replies to this email are not monitored.
It's from connect-via-helpdesk@comcast.net
BruceW
Gold Problem Solver
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26K Messages
7 months ago
Fake. This is phishing/fraud. "Click here to save your email" is a scammer classic. The "From:" address is not one that Comcast/Xfinity uses, and even if it was, "From:" addresses can be forged. These cannot be trusted.
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".
To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse and scroll down to the "Report Phishing Emails" section.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityBenny
Official Employee
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645 Messages
7 months ago
@user_uyixmh Thanks for sharing and checking in with the community. There are no instructions on what to do, or what needs updating in the email, so it is pretty suspicious. If you ever do need to update the info for your account, sign in at http://my.xfinity.com/. That is the official link to always start safely. Just click on the sign in button in the top right once the page loads. Then you can choose the email portal. It will also ask for you to update any required details securely, if its necessary. Here https://www.xfinity.com/support/articles/phishing-scams are some general tips on staying safe with emails and phishing attempts. Good job staying safe online.
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Again
Expert
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31K Messages
7 months ago
@user_uyixmh
Whenever there is an update to your email, Comcast does it automatically, in the background, silently. There will never be any action needed on your part. 😉
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