Feedback on new Yahoo email

The new Yahoo email is horrible, it has ads all through the inbox that can't be deleted. I'm not happy with this change at all.

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XfinityDena

Official Employee

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3.9K Messages

1 month ago

I understand ads are not always wanted @user_u09fxv There may be a way to remove those ads and the link: https://help.yahoo.com/kb/remove-temporarily-hide-ads-yahoo-mail-sln15803.html from Yahoo does show how you can remove them. I hope it helps!

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user_u09fxv

Visitor

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4 Messages

@XfinityDena to remove the ads I would have to pay for Yahoo mail, which I shouldn't have to since I'm already paying for the service through Xfinity. You made this deal, you should have made sure that all your customers had an ad free version.

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1 month ago

XfinityThomasB

Official Employee

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2.4K Messages

user_u09fxv The Xfinity email service is no longer a part of our service offerings, and now fully supported by Yahoo. I can assure you that we aim to always ensure you get the best experience possible, unfortunately, we have no way to control the ad experience. We thank you for the feedback, and apologize for any frustration.

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1 month ago

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user_u09fxv

Visitor

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4 Messages

@XfinityThomasB well before you made that deal you should have made sure that your customers would not have to deal with a bunch of ads they can't remove without paying Yahoo. Do you not test this stuff before making decisions?

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1 month ago

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XfinityThomasB

Official Employee

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2.4K Messages

user_u09fxv We apologize again for any frustration with the new email experience. You can always use a system like Outlook to have a dedicated system outside the Yahoo interface to check and interact with your email. There is truly no additional options we have or specific information we are able to provide in reference to this transition. Thank you again for the feedback, I will make sure to share the concerns on our end.

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1 month ago

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dedwards6

New Poster

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4 Messages

Its awful!!!! Plowing thru ads that keep popping up!!! We are in comcast email [Edited: Language]!! Plus i can’t fold into Gmail where it was before!!! I cant get off comcast email fast enough! No spam blockers? You knew what you were doing Comcast!

(edited)

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29 days ago

BruceW

Gold Problem Solver

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26.9K Messages

1 month ago

... it has ads all through the inbox that can't be deleted ...

You can remove these, but it'll cost ya!

https://mail.yahoo.com/plus/mail/

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_u09fxv

Visitor

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4 Messages

@BruceW I already pay for my email through Comcast, they made a deal with Yahoo and moved email to them, I shouldn't have to pay extra to remove ads when this is already part of my internet service.

(edited)

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1 month ago

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Scooter52

New Poster

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4 Messages

1 month ago

The Yahoo interface is absolutely terrible, and I can't interface Outlook to it.

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Nittany89

Visitor

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1 Message

27 days ago

I agree. It's part of our service with Xfinity and they shove us onto another platform that is [Edited: "Language"]. Like others, I don't want to pay to remove ads when I already pay for Xfinity. If there were another decent option for high-speed internet in my area, I'd jump on it. But there isn't. Yet.

Guess I'll move everything to gmail instead.

(edited)

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user_g164c2

Regular Visitor

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3 Messages

5 hours ago

I am EXTREMELY frustrated and disappointed. Ads in my email browser? Seriously?

Think how much money Xfinity received from Yahoo to move tens of thousands of user accounts their way. And this is in addition to the millions spent annually on email server hardware, staffing, and security.

There's a reason Yahoo mail is free: $$$. Xfinity just gave them a true Christmas gift.

As soon as I can find a decent broadband service locally, I'm out. Tired of the [Edited: Language].

(edited)

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SolutionSpotter

Contributor

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23 Messages

4 hours ago

If you're only worried about the ads on the Yahoo mail you can install a browser extension to block them if you're on chrome: Adblocker for Yahoo Mail.

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Email

user_u09fxv

Feedback on new Yahoo email

XfinityDena

user_u09fxv

XfinityThomasB

user_u09fxv

XfinityThomasB

dedwards6

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_u09fxv

Scooter52

Nittany89

user_g164c2

SolutionSpotter

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