Filter rules disappeared

I had dozens of filter rules set up in my Xfinity Email. This morning they're all gone.

Is there a way to get them restored from a backup?

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XfinityPeterH

Official Employee

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3.2K Messages

22 hours ago

Barmar I can definitely see why you’d want those rules back, especially after taking the time to set up dozens of them. Xfinity Email doesn’t provide an option to restore filter rules from a backup. If they’re no longer showing under Email Settings > Filter Rules, they may need to be recreated.

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Barmar

Gold Problem Solver

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15.9K Messages

I'm slowly recreating them as emails come in, but it's very annoying. Can you explain how this could happen, and can something be done to prevent it in the future?

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22 hours ago

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XfinityPeterH

Official Employee

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3.2K Messages

Barmar I can definitely understand not wanting to recreate dozens of rules only to have this happen again. We are currently in the process of transitioning Comcast.net email accounts over to Yahoo Mail, so there are changes taking place with the email platform. However, I don’t want to speculate and say that transition is what caused your filter rules to disappear. Unfortunately, we don’t have a way to determine exactly what caused the rules to be removed or restore them from a backup. For now, continuing to recreate them as emails come in would be the best option.

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22 hours ago

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Barmar

Filter rules disappeared

XfinityPeterH

Barmar

XfinityPeterH

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