Folder Contents are "dissolving" right before my eyes, from about March 20,2024 back

I have a lot of folders. On about March 20, 2024, I noticed that the contents of some of my folders were disappearing. The folders are still there and any email that I have sorted into those folders since that date are still there. I clicked around on some folders that I had not ventured into for a while and I could see the emails and then within just a few seconds they would just delete before my very eyes. I think I could probably demonstrate that again to a technician, if they would go into my computer with me, because I still have many folders that I have not viewed yet. I could really use those emails. I normally have to archive about every 2 years, because of excessive space on Comcast Server, but now it's been about 2 years since I have archived, and I still have over 50% of my space, which is not normal for me. I had a Chat tech go in and do what he called a Synchronization, which my system does every day, and it had no effect on these folders at all. I need a higher level (rocket scientist level) of support to solve this issue, if it is solvable.

Responses

XfinityAlfonso

Official Employee

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1.2K Messages

7 months ago

@user_ss2458 how many folders is this affecting? Are all of the emails prior to March 20th, 2024 gone or are only select emails? Have any come back after the re-syncs? Since it sounds like you've talked with us a few times already, let's chat 1-1

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and we'll be happy to help.

(edited)

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user_ss2458

Contributor

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16 Messages

I did what you said, and here is that message I just sent:

I got a response from XfinityAlfonso, regarding my email dissolving before my eyes. [Edited: "Personal Information]. I have over 100 folders and subfolders, using IMAP mail, synchronizing on 2 Windows computers using Outlook 365, 1 cell phone, & 1 iPad. In late March of this year, I noticed that when I would go into a folder that I haven't used much, that the email in that folder would show, and then almost immediately all the emails would vanish from that folder. Other folders that I use more often are ok, but it seems that if I have gone several months without using the folder the contents will dissolve when I enter the folder. They are not going into the "Trash". They are just gone. I went online with one of your Chat Agents, and he said he was going to initiate some sort of special synchronization to bring it all back, but it did nothing. These devices also synchronize everyday anyway. I believe I have enough folders that I have not ventured into, that I could probably demonstrate if I had a "Technician" come into my computer with me.

(edited)

7 months ago

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Again

Expert

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31K Messages

@ssudbury

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7 months ago

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user_ss2458

Contributor

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16 Messages

@XfinityAlfonso I have not heard back from either you or whoever monitors the XfinitySupport direct mail. It's been 3 days.

7 months ago

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user_ss2458

Folder Contents are "dissolving" right before my eyes, from about March 20,2024 back

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