frustrated

I stopped getting emails @comcast.com on my computer and I couldn't connect with the app on my Samsung phone (message said phone version no longer supported or something like that). So, I bought a new phone (galaxy s26) and added the xfinity app from google play store. I've signed in as instructed to use the account, but I still can't get my emails to resume (I have received a few spam emails, but no legit ones). It's been four days without a single email.

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user_u9up8x

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5 Messages

23 days ago

I'm starting to get a few emails on my computer, but I can't sign in to my mobile app. I try to "verify identity' but I get a message saying "there was a problem signing in to your account." I follow instructions and "sign in again." and when I do, I just get a "sign in again" message. I changed my password and still can't get in.

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34.9K Messages

@user_u9up8x

I'm starting to get a few emails on my computer, but I can't sign in to my mobile app. I try to "verify identity' but I get a message saying "there was a problem signing in to your account." I follow instructions and "sign in again." and when I do, I just get a "sign in again" message. I changed my password and still can't get in.

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22 days ago

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user_u9up8x

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5 Messages

ok, i got into xfinity website on my phone, and went to services. Mobile services are grayed out and locked.

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22 days ago

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XfinityVictor

Official Employee

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2.5K Messages

user_u9up8x Hello, are you still having issues with your email?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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21 days ago

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user_u9up8x

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5 Messages

I figured out an elaborate workaround to read my email on my new phone, which is not ideal:

I go to your website on my phone
Click on the search icon
Type in "inbox"
Results come up and I can click on "go to my inbox"

Not as easy as clicking on the email icon and getting there immediately, which I used to be able to do on my old phone. If you can help with that, please do. Thanks.

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21 days ago

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XfinityOrlandoM

Official Employee

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3.8K Messages

@user_u9up8x

Thanks for clarifying. To use a third-party email app, please follow the setup steps here: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

If you haven't migrated your e-mail to Yahoo, via the Xfinity app if you go to the search function and type in e-mail, and click on go to my e-mail box, you can also view your emails through that function as well

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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21 days ago

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