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sterlinghawk16
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Friday, January 5th, 2024 4:12 AM

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getting blocked from accessing comcast

Getting blocked from accessing xfinity.com on Chrome and now it is happening on Edge.  The Xfinity issue has happened day and and day out.

Had several issues with petsmart.com too.

I own my own router and modem.  I rebooted both however have already done this path many times before.  I find it interesting that this started about the same time I had to contact ATG in Washington State over some biling issues going on.

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10 months ago

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XfinityJeniece

Official Employee

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2.4K Messages

11 months ago

Hey there, @sterlinghawk16 thanks for reaching out through Xfinity Forums regarding your issues with the Xfinity website. I definitely want to ensure you are able to access the website as it is my favorite way to manage my account. Are you only having issues accessing the website on a specific device or all devices? 

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sterlinghawk16

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4 Messages

11 months ago

1/4/24 8:33

Emily - Custom Assurance Security

She is having me test stuff all over again and had me do incognito.

She is transferring me to the internet customer service.

 

Kim

Was hung up on after 2 hours

 

As an IT specialist for two major corporations, there is no doubt, my outbound WAN IP was being blocked.  Then I got mad

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XfinityThomasC

Official Employee

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2K Messages

@sterlinghawk16 Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 months ago

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Again

Expert

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31K Messages

11 months ago

@sterlinghawk16 please try Firefox to see if that clears up your issue.

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sterlinghawk16

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4 Messages

No what helped was clearing up the snafu on the 24 subnet that was blocked on comcast server.  

10 months ago

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