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user_aom74z
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10 Messages

Monday, December 25th, 2023 8:17 PM

Closed

Getting into email

So I’ve read a couple different things on here but I used to have an account but canceled it about a year ago, I can still access the account and get into the account but can’t access the email, the Comcast.net email because it’s been over 90 days. I was on the phone yesterday with a guy for around 2 hours and he told me he’d have to get me to security level 2 to fix this issue it’s been over 24 hours. I really  need the email address activated for a security code sent to that email but I can’t get in to the email part. If there is a quick fix to this I would like to know. I’ve done everything possible, clearing cookies, using both chrome and safari. Safari throws an error code but chrome just keeps reloading the page and won’t let me in. Please help when someone gets a chance. 

Question

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Updated 

11 months ago

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XfinityEricB

Official Employee

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1.7K Messages

11 months ago

Hello @user_aom74z, and thanks for reaching out with your access concern. If I understand you correctly, you are trying to get into an email for an account that was closed and no longer active. You also haven't accessed the email in over 90 days. Is all of this correct?

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user_aom74z

10 Messages

11 months ago

Yesir that is correct 

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user_aom74z

10 Messages

I really need an important security code sent to that email from Microsoft and I’ve been trying to access the email ending with Comcast.net for over a day.

11 months ago

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XfinityEricB

Official Employee

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1.7K Messages

I wish there was something I could do, but I'm not sure any team will be of any assistance given no access for 9 months. When that window expires the email gets listed as inactive and removed from the server automatically. There has to be access to an email at least every 9 months for emails not on active accounts to remain active on our email server. At this point, I have no resource I can use to get the email active again sorry. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_aom74z

10 Messages

Well can I create an email with the exact email address I used so I can get my security code? Like make another email 

11 months ago

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user_aom74z

10 Messages

because then I will just send the security code again to that email. 

11 months ago

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XfinityEricB

Official Employee

 • 

1.7K Messages

Under create new user, you make one using the same information for the ID as the last one to get the email you wish to create. Like if you wanted BillyFondlow.comcast.net, you would set up the user BillyFondlow. They don't have to be anything like a Manager though for the email generation. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

XfinityEricB

Official Employee

 • 

1.7K Messages

11 months ago

Thanks for confirming that. To make sure there is at least a possibility, was this email accessed within the last 9 months?

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user_aom74z

10 Messages

No sir not that I know of. 

11 months ago

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XfinityEricB

Official Employee

 • 

1.7K Messages

You wouldn't be able to make an active new email with us without an active account to attach it to. If you have any friends or family with an active account, they may be able to set one up.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_aom74z

10 Messages

oh okay that works perfect, could you tell me what I would have to do when getting into their account?

11 months ago

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