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doppeljr
1st Topic
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Originator

17 Messages

Friday, January 3rd, 2025 4:55 PM

Gmailify Not Working - Password Error

Hey Comcast, are you ever going to fix this issue?

I have changed my password and have disabled 2SV.

I have tried with several browsers and still run into the issue on my PC and several Android devices running the GMail app.

I am able to log into the Comcast site and get my email, so the password works.

When are you going to help us with a fix here?

Question

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Updated 

20 hours ago

174

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XfinityOrlandoM

Official Employee

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1.9K Messages

3 months ago

@doppeljr

 

Thanks for reaching out to us, if you are able to log into your Xfinity account via our website, then you just need to set up the third party access for your Gmail account, this link https://www.xfinity.com/support/articles/third-party-email-access that's great information on how to set up third party e-mail addresses

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doppeljr

17 Messages

I have done all of these things. This has been working fine for years and suddenly, it is not. I have not changed anything and everything is set up as it should be.

When are we going to actually fix this issue, as opposed to telling me to do the same things, that I have already done, over and over?

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3 months ago

0

XfinityJeniece

Official Employee

 • 

3K Messages

We would be happy to take a look at this issue on our end to help with troubleshooting! 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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doppeljr

17 Messages

@XfinityJeniece​ Unfortunately, this is 2 hours of my life that I will never get back. I chatted with the "support" that you referenced. Clearly, it is a bot and not designed to actually help anyone. It is designed to create frustration and cause customers to give up.

How can I talk with a real person at Comcast about fixing the feature that is no longer working?

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3 months ago

doppeljr

17 Messages

3 months ago

Ok, here's the update. After many wasted hours trying to communicate with Comcast, they are unable and unwilling to fix this issue and make this feature work again.

The Comcast systems are rejecting the connection from Google. The IP address on the Google side is blacklisted by Comcast, so we cannot connect to pull our email from Comcast.

They refuse to acknowledge this issue and they are doing nothing to fix it. They have broken something on their side and they are hiding behind nonsense security concerns, instead of fixing the issue that they created.

Good luck. Time to say goodbye.

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goodguy2k2k

Regular Visitor

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6 Messages

20 hours ago

Yep - I'm done with Xfinity over this. Apple mail works but Gmail no longer works with Xfinity mail after years of using it. 

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