user_xn26w1's profile

New Poster

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5 Messages

09/12/2026 4:47 PM

gmail-->xfinity forwarding -- not longer forwarding accurately

I know this had been raised in the past -- and never fully resolved! -- but I am having trouble forwarding my email from Gmail into my @comcast.net email address. Worked flawlessly for years but now I get messages blocked by the Comcast email server with various error codes ("throttling" and other anti-spam measures). How is Gmail not a trusted server? How can I fix this?? It's not every message but a mix of unimportant emails (like sales pitches from retailers) and very important emails (from friends and business contacts).

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Official Employee

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2.7K Messages

11 days ago

 

user_xn26w1 Good morning! Thank you for taking the time to reach out to our Xfinity Forums Team regarding your email. I can definitely see how this would be frustrating. I'm happy to help you get in the right direction for getting this taken care of.  Have you had a chance to check your server port settings? 
 
https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email 

 

(edited)

New Poster

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5 Messages

This is irrelevant to my situation, because the forwarded Gmail messages are never reaching my Comcast mailbox; I do not have any trouble retrieving email from Comcast. The problem is that the mail system is rejecting emails that are automatically forwarded from Gmail (in some cases because it has suddenly decided that the emails constitute spam). 

Official Employee

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2.6K Messages

Hello, @user_xn26w1 I appreciate the confirmation that the previous link wouldn't be helpful. Investigating further since you had mentioned you were receiving error messages/codes, I found this document on our website: https://www.xfinity.com/support/articles/email-errors

For most of the codes/messages outlined on the article, this looks like it will need assistance from our Customer Security Assurance experts: https://spa.xfinity.com/help [Edited: added correct URL]

- Have you contacted that team? 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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New Poster

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5 Messages

Tell me how!? All I could find on that page was a useless FAQ (for my situation) and a response form with a limited number of issues and no option to get help for "other" issues. I am not a postmaster.

Official Employee

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2.6K Messages

@user_xn26w1 the "Postmaster" is section on the website you want to select > scroll down to the bottom of the page > select "report an issue" > The "I'm not able to send e-mail to Comcast customers" is the option from the drop-down to select since it's the closest to the specific concern. There will then be some question to fill out as it looks like it may want the specific error messages that populate. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

New Poster

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5 Messages

I tried that. The response system claims that the sender IP address is not blocked -- but Comcast keeps deflecting emails forwarded from Gmail, claiming that the various dynamic DNS addresses used by the Google email servers are either "on one or more DNSBLs" or "listed on the Return Path Reputation Network Blocklist." Obviously, a problem way above my purview as a mere user!

Expert

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121.4K Messages

11 days ago

Concern moved here to the E-mail help section.

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