innisart's profile

Regular Visitor

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6 Messages

Saturday, June 22nd, 2024 2:31 PM

Have 5 email accounts with Xfinity/Comcast and can no longer send emails from any account

Cannot send message using the server (#########@comcast.net). Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be sent. (Apple Mail)

I had this problem with a single account previously, and bypassed it using a different outgoing server.  Now all of my Xfinity accounts don't work.  I think this may have to do with the recent security breach and the forced password resetting.  However, I can only access my primary account, and none of the four auxiliary accounts.  But this is a bit of a moot point since not even my primary account can send emails.  This only applies to my laptop;  outbound emails sent from my phone still succeed.

Problem Solver

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595 Messages

5 months ago

Have you tried clearing your cache and cookies from your laptop?

Expert

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31K Messages

5 months ago

@innisart 

Cannot send message using the server (#########@comcast.net). Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be sent. (Apple Mail)

I had this problem with a single account previously, and bypassed it using a different outgoing server.  Now all of my Xfinity accounts don't work.  I think this may have to do with the recent security breach and the forced password resetting.  However, I can only access my primary account, and none of the four auxiliary accounts.  But this is a bit of a moot point since not even my primary account can send emails.  This only applies to my laptop;  outbound emails sent from my phone still succeed.

When you log in to the website https://connect.xfinity.com/appsuite are you able to see all of your email accounts?  If not, you need to call Customer Security Assurance.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

Regular Visitor

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6 Messages

OK.  I'll try that next, because only two of the accounts show up, and there was a warning that the sign-in credentials for one of those was incorrect (despite that being the email that was functioning).

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