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Jrst1
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Tuesday, November 4th, 2025 10:56 PM

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Having difficulty receiving email from specific address

I am having issues receiving emails from a specific address that is used for a mailing list. The address itself is in my address book and the emails are not showing up in my spam or junk folders either, just not at all. I am wondering if something is happening on the back-end that needs to be adjusted.

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5 months ago

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Jrst1

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18 Posts

5 months ago

Turns out issue was occurring on sender’s end. Took a bit for them to find it. A setting was turned off that wasn’t supposed to be. All set.

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XfinityJustinC

Official Employee

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2.2K Posts

@Jrstuart1​ I'm glad to hear that the email concern was able to get resolved, and appreciate you taking time to follow up. If you ever don't have time to reach out to us here over Xfinity Forums, there is also the great option of reporting email issues for either sending or not receiving by selecting the "Postmaster" tab: https://spa.xfinity.com/help (may need to add URL to an incognito window to populate). Our team is available 7 days a week for employee support between 6am - 1am ET here over Xfinity Forums as well as Reddit if you happen to use that platform. Have a great rest of your day, and upcoming weekend. 

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5 months ago

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XfinityShawn

Official Employee

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2.3K Posts

5 months ago

 

Jrstuart1 How are you accessing your email? Do you receive any kind of error message or code as well? 

 

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