Visitor
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2 Messages
HELP I'm on the SpamHaus Blocklist
I am on residential Comcast service and I am on the Spamhaus Blocklist. Spamhaus stated: "you are on the Policy Blocklist (PBL) - This is for information only. No action is required (unless you run your own mail server)". I do Not run my own server. I contacted Xfinity and asked to be removed as spamhouse said this would fix the issue. However all the agents I have spoke to never heard of spamhaus or told me there is nothing they can do. Because of this I haven't been able to send an email in five days!! Please Help
Below is a message from Spamhaus: "
73.0.0.0/8 is listed on the Policy Block List (PBL)
Outbound Email policy of Comcast for this IP range
Email sent by Comcast subscribers using a mail program such as Outlook or Thunderbird are required to send the email through Comcast or some other relay host. To insure your mail program is properly configured, please visit https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email
If you are a Comcast Commercial Services customer and need support, please contact https://business.comcast.com/support/home/ "
EG
Expert
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111.4K Messages
3 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance.
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BruceW
Gold Problem Solver
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26.5K Messages
3 days ago
It can't be removed. All residential IPs assigned by all ISPs are dynamic and can change at any time. For that reason all of them are, or should be, on a number of policy blocklists. That doesn't mean you can't send email or that your email should be considered spam, it only means you can't operate a public server on your Comcast service. That would be contrary to Comcast's Internet AUP (see https://www.xfinity.com/Corporate/Customers/Policies/HighSpeedInternetAUP).
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_k5bc23
Visitor
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2 Messages
1 day ago
I do Not run a public server and I can Not send emails as they are all blocked by Spamhauz.
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strega7
Contributor
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413 Messages
11 hours ago
How are you sending your emails? It looks to me like all of Comcast.net email servers are in 96.102.x.x or 96.103.x.x, so you should not be receiving a message about 73.x.x.x.
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