Visitor
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2 Messages
help logging into my email account
I can’t login to my email account. I have changed my password but it doesn’t work.
[Edited: "Personal Information - Phone Number"] (primary acct holder is [Edited: "Personal Information - Full Name/Phone Number"])
my email account is [Edited: "Personal Information - Email Address"] Thank you.
user_dn8i33
Visitor
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2 Messages
1 month ago
Wrong phone number! I
It is [Edited: "Personal Information"]
(edited)
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XfinityMelinda
Official Employee
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164 Messages
1 month ago
Hello @user_dn8i33, thank you for posting on our Xfinity Forum community! We hate to hear that you are not able to access your email account! It has happened to all of us, in which when changing your password, the new password doesn't match what we thought it was! That can be discouraging! But, we are here to help!
To find your Xfinity email password, you need to use your Xfinity account password, as it is the same for your email. If you can't remember your password, you can reset it by following the instructions provided on our Xfinity password reset page. Once your password is reset, you can access your comcast.net email at xfinityconnect.email.comcast.net. Make sure to keep your preferred email address updated to receive notifications regarding your account status.
For more details, refer to https://www.xfinity.com/support/articles/email-activity.
Let us know if this helps!
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