Visitor
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1 Message
help not getting emails
I needed to reset a password for a particular application. They send me the reset email and I did not receive it. They have sent it about 8 times and I don't get it. I don't have them blocked, their emails are not in spam. This has happened for at least 2 different companies I interact with. I am VERY frustrated because I can't speak with someone live. We moved to Arizona 2 years ago so we had to cancel our xfinity service and they don't offer it in Arizona. However, I have been able to maintain my comcast.net account with no problems until these 2 companies trying to send me an email. I don't know how to get anyone to help with this.
XfinityCliff
Official Employee
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519 Messages
3 hours ago
Hello @gdandr, and thanks for posting your experience and concerns on our Xfinity Community forums.
I can certainly understand why you're looking for answers, especially when you've successfully used your Comcast.net email account for years and the issue seems to be isolated to these specific emails. We'd like to gather a bit more information to help determine where the messages may be getting stopped.
Have you added the sending email addresses or domains to your contacts or safe sender list and then asked the companies to send another password reset email? Are you accessing your Comcast.net email directly through Xfinity Connect, through a third-party email application such as Outlook or Apple Mail, or both? If you're using both, do the messages appear in either location?
When you search your mailbox for the sender's email address or the company name, do any messages appear at all? Have the companies confirmed that the password reset emails are being sent to the correct Comcast.net email address, and have they received any bounce-back or delivery failure notifications when attempting to send them?
Since this appears to be affecting more than one company, the answers to these questions can help narrow down whether the messages are being filtered, rejected, or failing to reach the mailbox altogether.
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