Help with adding outlook_keeps timing out

Please remember that using third-party email clients (e.g., Outlook, Apple Mail, Thunderbird, etc.) to access your Comcast.net email address can potentially expose your Xfinity ID and password to fraud and other risks. We recommend you access your Comcast email by going to Xfinity Connect and clicking Email.

We do have some helpful information that should help you to reconfigure your comcast.net email in Outlook, found here: https://www.xfinity.com/support/articles/configure-outlook-express-xfinity-internet?view=app

We also recommend ensuring your Outlook configuration is set to IMAP vs. POP. We recommend only using IMAP configuration for your comcast.net email for the following reasons:

• POP can cause problems when checking your mail from more than one phone or computer because POP removes the mail from our server and delivers it to your device.
• IMAP makes it easier to sync your email on multiple devices because your folders and mail remain on our server until you move or delete them with your device.
• With IMAP, the email changes you make on one device, like your smartphone, are reflected on your other devices, like your laptop.

Additional information about IMAP configuration can be found here: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

Finally, please remember, any time you change your comcast.net email password you will need to make sure you update Outlook or any other email client with the new password there. The passwords stored in those third-party email clients are not updated automatically and will not allow you to connect to the email servers without inputting the new email password there. Can you please update your password within Outlook and let me know if it helped?