! We would love to help get your wife's Comcast email reconnected on her device right away.
When an email account suddenly stops syncing on an external application (like Apple Mail or Outlook), it's usually caused by a security setting or an outdated server configuration. Here's all the information she needs! Set up your Xfinity Email address with an email program Let us know if that helps!
The second email account is not showing on our Xfinity Log-In page so we can't request a new password. It's seemingly impossible to get a live body on the phone who understands English well enough to remedy.
Thank you for getting back to us, @user_ys0jbo. You should be able to edit or reset the password for your secondary email address by logging in to the account with your primary user profile. Is that secondary email not showing up with either login?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
No. The secondary email is not showing on our main Xfinity account. It has been active for several years and was actually our first Comcast email address.
Thank you for clarifying, @user_ys0jbo. We may need to take a closer look at this, and see if that email is still in our system. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
THANK YOU XfinityJamesC for your patience and for walking me through all of that in direct Message! Issue resolved after a lot of frustration. Now I know where to go get answers.
Not sure how to mark as "Best Answer" but you definitely get the prize.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer!
The second email account is not showing on our Xfinity Log-In page so we can't request a new password. It's seemingly impossible to get a live body on the phone who understands English well enough to remedy.
XfinityQuemekia
Official Employee
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1.3K Messages
18 days ago
Set up your Xfinity Email address with an email program
Let us know if that helps!
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EG
Expert
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119.5K Messages
18 days ago
Concern moved here to the E-mail help section.
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