Help with email migration

Hi,

I think I said no by mistake to the migration over to yahoo mail. My other email account has already migrated over. I don't want to lose all of my folders links and saved files. How can I make sure this won't happen? I'm pretty sure I hit the wrong button.

Thank you, Jerry

Responses

Oldest First

Selected Oldest First

XfinityFrank

Official Employee

•

1.7K Messages

16 days ago

Hi there, @user_1i5bs1! Thanks for reaching out to us here on the Community Forum. If you log out and back in to our email portal, it may ask you again. Have you tried that for the account in question?

3

0

user_1i5bs1

Contributor

•

157 Messages

Hi and thank you for getting back to me...I have logged out of both my email and my account app. Nothing pops up about Yahoo mail at all.

Like

Reply

16 days ago

0

XfinityFrank

Official Employee

•

1.7K Messages

Thanks for confirming, @user_1i5bs1. Let's see if there is anything we can do to help further. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

16 days ago

0

user_1i5bs1

Contributor

•

157 Messages

Thank you, I did what you have asked.

Like

Reply

16 days ago

0

Email

user_1i5bs1

Help with email migration

XfinityFrank

user_1i5bs1

XfinityFrank

user_1i5bs1

New to the Community?