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user_x3dqmt
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Thursday, November 7th, 2024 5:12 PM

help with email

I have an email in my inbox. I think it's being interpreted as an image, but not sure. I can't read the text in the email. There is a small icon in the upper left hand corner of the email. That's all I see. If I double click the email, I can see the text for a second, then it disappears again. Can you help with this issue?

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11 days ago

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Latoque

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29.6K Messages

14 days ago

How are you accessing the email?  With only the webmail UI and a browser?  Or a desktop client or mobile app?

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user_x3dqmt

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I am on my desktop PC, using the Comcast webmail UI and the Chrome browser.

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11 days ago

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XfinityThomasC

Official Employee

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2K Messages

@user_x3dqmt is this only one specific email or are all of your emails being received this way? Have you performed any troubleshooting steps in Chrome's browser? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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11 days ago

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