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Thursday, October 17th, 2024 9:12 PM

help with emails

When trying to reply to an email, before I even can finish replying, a message pops up saying "The mail draft could not be found on the server"

Expert

 • 

29.6K Messages

1 month ago

How are you accessing the email?  With only the webmail UI and a browser?  Or something else?

2 Messages

with a webmail and browser

Official Employee

 • 

2K Messages

Hello, @user_8oegan are you able to go to the draft folder to access the most recently saved draft and continue to compose? Also, have you checked for any spam violations like replying to too many recipients? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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