Note that you need to log in with the Primary UserID to create a new user/email address.
The UserID you create is also the first half of an @Comcast.net email address, so after creating the new ID log in with it and then visit https://connect.xfinity.com/ to activate it.
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I am sorry you are feeling this way, kougs. You can still have your Primary User ID and create a 2nd ID for yourself which also creates the email address. You can choose the role and permissions that User ID has on the account. A Viewer User ID would have the least permissions and a Manager would have the most, aside from your Primary User ID.
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BruceW
Gold Problem Solver
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27.7K Messages
3 years ago
To create a new email address you have to create a new user ID. You can create a total of 7 userID's for each Comcast account number. The simplest way to do that is by following the instructions on https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses for setting up a Viewer user account.
Note that you need to log in with the Primary UserID to create a new user/email address.
The UserID you create is also the first half of an @Comcast.net email address, so after creating the new ID log in with it and then visit https://connect.xfinity.com/ to activate it.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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kougs
Visitor
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1 Message
2 years ago
I am so aggravated. I have been trying to create another email address for ME... I am primary, not add people to my account...!!!
Comcast has changed everything and made it impossible to add another email account.
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