3 Messages
How do you email corporate for a complaint
I had to use chat in order to inquire about my bill being higher this month. I was pushed into getting a phone plan through xfinity to get my bill lowered the agent kept pressing for me to add the phone to my plan and I would get a discount..
after going back and forth, the agent said they found a plan that would lower the bill and it was a upgrade to what I had sounded good at the time.
when I checked my plan after the chat they changed my internet plan down to 150gps from 1.2gb totally lied I was on chat for an hour with this. I had to get back to chat and have the put my service back to what I originally had..
I want to make a complaint directly to corporate and not some one from a chat…
if anyone knows the best way to get in touch with cooperate would really mean alot.. thanks
kiraandkengamer
1 Message
4 months ago
I was looking for a way to send a private message, but, if I put how to contact Comcast Corporate which you can I am sure, the post will be removed, and I will get banned from this forum group.
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user_wqg5zj
3 Messages
4 months ago
Thank you for replying, I’m not really sure about clicking on links though crazy times now…
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BruceW
Gold Problem Solver
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26.3K Messages
4 months ago
Comcast/Xfinity's senior management has made sure that can't happen. The closest you can get is probably Tom Karinshak's "contact me" link on https://www.xfinity.com/hub/customer-experience/xfinity-customer-care-update. That contact link leads to a form that is AFAIK the most direct route to help available with this company.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_3xvwzv
1 Message
2 months ago
Thomas_karinshak@comcast.com the k should be capitol if it matters idk but this is an email i found online.
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user_d8cdw8
3 Messages
4 days ago
On 2/5/25 I called Xfinity to increase my internet band width because my TV had a fuzzy picture. THAT IS ALL I WANTED!!! I was sold a new plan with a “free” mobile phone instead. I told the salesman I did not want or need another phone. He said, that is okay you can just ???? and added the new phone and a $25 per month plan that I did not understand that I was getting. I put my card information in the text that he sent thinking is was for a one-time fee. He told me it did not go through and to do it again. So, I did, and I was signed up for two lines, got two phones in the mail, and two $25 per month fees.
I called and could not talk to anyone but a bot and when I finally was transferred to a person, I explained what had happened and they promised me a refund and said they had cancelled one of the lines and they would send me a label by email to return the phone. The email never came. No refund.
I called them back, got the bot, finally got a person. This went on for days. I asked them to please send a label to return both phones. They said they would, but it would take 24 hours for the label to come through to my email. The label never came.
At some point, I was told that I had to cancel the phones myself and then the charges would stop, and my plan would be cancelled. I was unable to do so. Every time I tried, I received an error message.
This repeat calling has happened at least 4 times. I even went to a store and they told me I had to have a label sent to me and I could not leave the phones with them. Finally, when I talked to a representative on the phone again, they started telling me to take the phones to a store. This is a nightmare!
Each person would promise a label, a refund of my money, and a new plan without the phones. They even told me that one phone had already been returned. Crazy stuff. It has been over two months and I have not received a label, the two phones are still on my plan and I am still getting charged for two mobile phone lines I have never activated.
Dissatisfied Customer
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user_rsbf7m
1 Message
1 day ago
ya;ll are fired!! you need to find more movies to put on xfinity to watch. instead of the same thing over and over and over every month it get boring so boring and quit showing haloween movies in the summer time. it is not halloween!!! please show different movies instead of the same thing over and over and over
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