Visitor

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2 Messages

Tuesday, April 14th, 2026 9:20 PM

How obtain my e mail

I can’t open my e mail don’t accept any password

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Visitor

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2 Messages

2 months ago

Hello, I need change my phone number from my account. My new number is [Edited: "Personal Information"].

(edited)

Official Employee

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2.7K Messages

Good afternoon @user_zdk14u. and thank you for reaching out to us on our Community Forums—we appreciate you taking the time to connect with us.

I see that you’re looking to update the phone number on your account. You can make changes to your contact information by following the steps outlined here: https://www.xfinity.com/support/articles/update-account-preferences.

 

I also noticed you previously mentioned having trouble accessing your email. Is that still the case? If not, may I ask whether you’re attempting to sign in through the Xfinity website or using a third‑party email application such as Outlook or Apple Mail?

 

Please let us know so we can continue assisting you.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

I can’t get into my email

Visitor

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2 Messages

I have already signed in and it still won’t take me to my email

Expert

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34.4K Messages

@user_otvn89

I have already signed in and it still won’t take me to my email

You don't give much detail but there here: https://connect.xfinity.com/appsuite  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
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