Visitor
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1 Message
How Often Do We Have to Change passwords?
How often does Xfinity want us to change our Passwords? My 89 year old father has been prompted to change his password several times a week for the past month. Is there something he can do (with my assistance) that will prevent this from happening? It is very frustrating and I cannot speak to a human about it.Thank you!
XfinityQuemekia
Official Employee
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623 Messages
13 days ago
Thank you for reaching out @0815, and I'm very sorry to hear about the frustration this has caused you and your father. Being repeatedly prompted to change a password is definitely not a typical experience, and I understand how upsetting this must be. This proactive measure protects your information. Here is more information on how to reset: https://www.xfinity.com/support/articles/changing-or-resetting-your-password.
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