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How to keep logging in to get email when you don't want to switch to Yahoo Mail and you moved in with another customer
I moved and Comcast doesn't recognize me as a customer because I am not the Major Name now. Previous Major Name moved with me to sister's house ( the Major Name).
I also have too much email. I got the modem password and computer works with that. I am reducing email which helps some except when sending email: Comcast says I am not their customer.
I want to use Norton's spam catcher but it says my password to my email is invalid. I got help from Norton--remote access. That hasn't worked. Please help.
Edit: I have to select "Go to inbox" after reading about their offerings and changes. I just want to log in online to keep email account alive. Does sister have to give special permission for me to use Norton spam catcher. I pay for the subscription, not her.
Npersn31
Latoque
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30K Messages
1 month ago
@npersn31
This is kind of confusing. Your sister is/was the Primary account holder at your former address, is that right? And you were/are a secondary on her account? If so, exactly what happens if you try to sign into your account using only a browser and the webmail UI? Try here------------
https://connect.xfinity.com/appsuite/
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Latoque
Expert
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30K Messages
1 month ago
@npersn31
OK, did you try using the link I posted? What happens if you do? Are you getting any error message? If you've been signing into the account on a regular basis, you should be able to access it using that link.
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Latoque
Expert
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30K Messages
1 month ago
@npersn31
Can you still sign into the email by using only the browser and the webmail interface-----not using Thunderbird? Are you getting an error message from Thunderbird? I can't see whatever it is you are looking at.
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