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user_3pemo5
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Thursday, January 30th, 2025 4:25 PM

https://connect.xfinity.com/appsuite/#waitSeconds=30 408 Error

I get a 408 error when trying to access Comcast email on a PC running Windows 11 Pro and Google Chrome as the browser. 

If I'm able to change this:  https://connect.xfinity.com/appsuite/#waitSeconds=30 to this: https://connect.xfinity.com/appsuite/#waitSeconds=60

I can access email.  

This error occurred after a switch from Chrome to Edge then back to Chrome.  I've chatted and talked by phone with Comcast support and they don't know how to fix the problem.

I can access email on another PC (running Windows 10 Pro and Chrome) and a laptop (running Windows 10 Home and Chrome) and a Samsung Galaxy phone without any difficulty so it's not  a username problem.

Question

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Updated 

1 day ago

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XfinityRoberto

Official Employee

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1.6K Messages

2 months ago

Hi there and welcome to Comcast! @user_3pemo5. Thank you so much for reaching out to our Xfinity Forums Support page. I am sorry to hear that you are not able to access your email on your Windows 11 pro PC. You are in the right place and I am happy to assist you. May I have you clear out your Cache and Cookies and try to log in using this link https://connect.xfinity.com/.

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user_3pemo5

2 Messages

Thank you for your response. I've cleared the cache and cookies, rebooted and tried to sign in several times. I've uninstalled and re-installed Chrome and rebooted. Xfinity continues to time out.
Neither resolves the issue.  Interestingly enough, Xfinity opens long enough to display ads, but not to access emails.

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2 months ago

XfinityRichard

Official Employee

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1.7K Messages

Thank you, @user_3pemo5 I'm very sorry for the trouble you are having trying to log in. Can you please unplug your modem for about 1 minute and plug it back in again. Have you tried a different browser?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_5yn7jc

2 Messages

I have unplugged the modem.  That doesn't resolve the issue.  I tried Edge - that doesn't resolve the issue.

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2 months ago

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XfinityThomasC

Official Employee

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2.4K Messages

@user_5yn7jc

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

Donnaw2

New Poster

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5 Messages

1 day ago

I am having the same problem. I have done everything the 12 xFinity  reps I've talked to have told me to do. My issue has been escalated several times, but still no resolution. The problem is intermittent, Sometimes it doesn't happen for days. This morning it happened every time I've tried to send an email. It happens on every browser I try and on my iphone. The problem is not on my end!! And it obviously isn't new, since I can find this complaint on this forum going back years. But none of the people I've talked to seem to have ever heard of it. I am so over Comcast...

(edited)

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