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user_99v8qq
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6 Messages

Thursday, September 12th, 2024 4:32 PM

https://xfinityconnect.email.comcast.net redirects to a support article instead of my existing email address

I cannot access my existing email inbox because https://xfinityconnect.email.comcast.net redirects to this support article: https://www.xfinity.com/support/articles/account-email-information.

https://connect.xfinity.com/ has the same link (https://xfinityconnect.email.comcast.net), so I still end up at the support article.

The account menu has a "Check Email" menu item that is also the same link (https://xfinityconnect.email.comcast.net), so I still end up at the support article.

I have cleared cache, restarted the browser, tried different browsers, and tried different devices.  I always in up at the support article.  Without access to this email, I am locked out of my other accounts including medical accounts.

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2 months ago

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Expert

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31K Messages

2 months ago

@user_99v8qq 

https://connect.xfinity.com/appsuite

That should take you where you want to go.

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XfinityRoberto

Official Employee

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1.5K Messages

2 months ago

Hi there @user_99v8qq. Thank you so much for reaching out to us regarding your concerns about Xfinity email link. I am sorry to hear that you are not able to get to your email. I did try to access my email by visiting https://xfinityconnect.email.comcast.net/ and it did work. May I have you try to access your email with my link. 

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user_99v8qq

6 Messages

@Again - https://connect.xfinity.com/appsuite has a link to https://xfinityconnect.email.comcast.net, which redirects me to the support article.

@XfinityRoberto - clicking your link redirects me to the support article.  Can you please ensure my email account is still active?

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2 months ago

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XfinityOrlandoM

Official Employee

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1.4K Messages

@user_99v8qq 

Do you have an active account? when's the last time you had access to your e-mail?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_99v8qq

6 Messages

I do not know the last time I actually logged in but my comcast.net email is used for my accounts including my medical account.

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2 months ago

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XfinityGabriel

Official Employee

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1.9K Messages

 

user_99v8qq, Thanks for sharing these details and for your patience. The reason why we ask is if the email address is not tied to an active account, it will only remain active if you log into it at least once every nine months. Would you mind checking the following link to check on the status of your email address here?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_99v8qq

6 Messages

The email status page says "Your Comcast email is also your username".  Does that mean my email is active?

In the meantime, I have tried accessing my inbox with both POP and IMAP on my iPad, and both say my password is incorrect even though it is not.

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2 months ago

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