GargoMar's profile

New Poster

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6 Messages

Tuesday, January 21st, 2025 8:14 PM

Hundreds of SPAM emails

Xfinity, what are you doing to STOP the hundreds of SPAM emails I get every single day?  They are not even addressed to me!  It is a random email address but there are literally hundreds everyday and some with the same subject.  I don't have time to block ALL of these as it would take me all day to do so.  I forward them to the SPAM folder but only hours later, I have multiple emails again NOT addressed to my comcast email address.  What is being done about this?

Official Employee

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1.9K Messages

1 month ago

 

GargoMar Thanks for posting on our community forums. I'm sorry to hear about the Spam emails you've been getting every day. It sounds frustrating for sure. We can help get to the bottom of this. How are you accessing the email? Are you using our website or a third-party email client (Outlook, or Apple Mail)? If you are using our website, have you tried setting the email filters or spam filters? You can check our "How to set email filters or spam filters — Xfinity Email help" article for more information. Let us know if this helps. 

 

New Poster

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6 Messages

I am accessing through Xfinity email.  And there are hundreds coming from different parties and email addresses so how am I expected to set email filters for the hundreds of different SPAM email addresses they are coming from? What is Xfinity doing about this?  All I can do is mark them as SPAM and hope someone on the Comcast/Xfinity sees them and does something about it.  

Official Employee

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1.2K Messages

GargoMar we appreciate you sharing those details, and we want to ensure your email is not constantly full of spam. What I would recommend is getting in touch with our Customer Security Assurance team for additional assistance with preventing this occurrence going forward.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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7 Messages

1 month ago

Spam filters on comcast have never worked well ... and they're just getting worse. I get SO MANY. All addressed to user[some randome number] @ comcast, and they just keep coming. You can manually go in and set some in the email section on the site, BUT then it overrides the system-based ones. And, in my experience, they don't work at all. I just keep flagging them in the vain hope that someday it will matter.

New Poster

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6 Messages

@jeniferi​ 

Thanks.  I am glad to see it isn't only me!!  It is so frustrating and time consuming.  There is no way I can possibly filter out every one of these email addresses.  I get probably 50 a day and many of them are duplicated so I am seeing the same message 4 or 5 times and they aren't even addressed to me!

Official Employee

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2.1K Messages

 

Our team is here to help, GargoMar! Can you tell me a bit more about what is happening? Are you the recipient of the email, or is it being forwarded to you when you mentioned it is not addressed to you?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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6 Messages

It is NOT addressed to my email address.  

Here is ONE example of who the email is addressed to: user[Edited: "Personal Information"]@comcast.net

This is NOT me.  I literally get probably 50 a day!  What are you doing about this?

(edited)

Official Employee

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2K Messages

 

GargoMar, That is certainly unusual indeed. Do you see if your email was listed in the Cc or Bcc section above? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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257 Messages

@XfinityVianney​ Such excellent advice, not!!!  Please explain how one should inspect the BCC of a received email? We'd all love to hear an explanation!

Contributor

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61 Messages

25 days ago

Xfinity refuses to do anything about this.  It's a planned obsolescence of the xfinity email systems.  Document everything and prepare to file FCC complaints.  Post your screen shots on the board.  If the spam is fine for customers, then xfinity won't mind us showcasing documentation.   Customer service knows this is happening, so does management, and they do nothing about the issue.  Hoping to accellerate the wind down of their email services sooner than later. 

We've used these xfinity emails for two decades for business and personal purposes and want our email back!  We want to create new email addresses!  We want to change our existing email names!  We have our important accounts and two and three factor authentication permanently tied to the email accounts!  It is beyond unethical and bordering criminal for xfinity to continue to allow this to happen.  Rescind the policy, forward to upper management, we want email to remain a part of xfinity services.  Otherwise there is not much reason to stay and not finally switch and try something else.  Been with xfinity over four decades all told, from before the days of the broadband internet.  A company this size could continue to offer email services in a safe and competent manner.  They're choosing not to. 

Contributor

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257 Messages

Add me to the list of buried in a deluge of phishing spams. These hundreds of spams are the definition of PHISHING. They all tout a free item, with only small shipping costs. Guess what you supply to cover the "small" shipping costs??? Here's today's and a tiny bit of yesterdays:

Official Employee

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1.2K Messages

Thank you for using the Community Forums to reach out regarding your email concerns @plummerld. Have you already reported this issue to our designated Customer Security Assurance team?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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257 Messages

@XfinityMarcus​ I've reported it at least four times to CSA, two of which resulted in Escalated reports. No improvement have ever been made, they just keep on coming. In addition, on an almost daily occurrence, when reporting the phishing spams (as attachments as required) I receive Non-Delivery Reports, notifying me that it has not been delivered due to questionable content. This is the biggest insult Comcast can do to a customer, simply reporting the exact same phishing spam emails that Comcast had just delivered to my Inbox! Looks like the receiving server has better spam detection than the sending server. What a failure.

Official Employee

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1.7K Messages

plummerld From the provided screenshots, this just looks like a good amount spam, not phishing. Have you attempted to select the "Unsubscribe" option from the bottom of these senders messages? You should only have to do that on one message from each of the senders. That is the best place to start, I personally have a designated email I use for ecommerce to avoid clogging up my email with any spam surges. Our CSA team keeps a great website that you can reference if a senders email is a true phishing source. Here is that link.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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257 Messages

@XfinityThomasB​ you must have exceptional insight into my display of email entries. Sorry to disappoint you, but every one of the 4 to 5000 spams I've been receiving a month, meet my definition of "PHISHING SPAM EMAIL". Every one of them offer extremely cheap or free items. All you have to do is pay for cheap shipping. Now I wonder, how would one go about paying for cheap shipping??????

Oh I know, use a credit card!!!!!!

Amazing coincidence, after looking at your "Here is that link.", I'm astonished that you report missed spam and phishing email to the exact same two addresses that I've been reporting my 4 to 5000 spams every month. I even go above and beyond the call and report them with the Mark as spam and report phishing button in email. On the same page, one must wonder how to make the Top Phishing Scams list. Must be way beyond my torrent. For you to even suggest that I use the "Unsubscribe" option speaks volumes with respect to the quality of support Comcast is providing.

When you say that you use a designated email for eCommerce use, what a coincidence! I to use an MSN email account for all of that kind of email. My address that I use for more private use is my Comcast email account. Guess what????? My MSN account receives around one spam (phishing or otherwise) a week!!! I guess that the egregious hack into Comcast a year ago, was quite productive in harvesting a wealth of victims.

Frequent Visitor

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7 Messages

17 days ago

This has been going on for months and has been getting worse. I, too, have been receiving literally hundreds of spam emails everyday. There seems to be no point in my reporting/marking these emails as spam since Comcast does nothing to remedy the situation nor even address it. I've tried creating rules as well which don't work either. Instead of trying to unload MSNBC et. al. maybe you could give some time to solving this issue.

Official Employee

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1.3K Messages

 

@pbcguy I'm sorry to hear of your ongoing issues with spam email. I can certainly understand how concerning and frustrating it's to receive unwanted emails everyday. When you Mark Selected Item(s) as Spam the email you mark is sent to a database where it's compared to other messages reported as spam.

By marking emails as spam, you are moving it to your Spam folder, but you aren't automatically blocking the sender. This should reroute any future emails from that sender to your Spam folder, but it's possible you may still receive some emails from the same domain in the future

If you want to automatically block email from a certain email address or domain, you can set up an email filter.  I have a link to with those steps https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience

I have a direct link to our security team where you can report what's going on with your email at https://internetsecurity.xfinity.com/help/report-abuse
Per the website I have added the contact information if you don't have it.
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329

Have you had the opportunity to work with security team to report this internet abuse? They typically open an abuse ticket for your email account and monitor from there.

 

 

 
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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7 Messages

Spam filters in Xfinity email do NOT work.

New Poster

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5 Messages

10 days ago

Today I started to receive hundreds of spam emails. Up until now I might get two a day. Today hundreds that I have put in Spam folder and deleted. Please make it go away.  Why has it started now?

New Poster

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5 Messages

10 days ago

Today I started recieving hundreds of spam emails. I have deleted and moved to spam folder, but the keep coming. How come today? Usually I get one or two a day.

Contributor

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61 Messages

@gerrygm​ 

Try changing your primary account password.  Provided some temporary relief for me, at least for the past few days, after about a year of dealing with this.  Suddenly I'm only getting normal spam again.  Observe how the majority of spam is from the domain;  @live dot com, always with a unique randomized starting address.  Take a screen image of your email and post the spam. 

https://answers.microsoft.com/en-us/outlook_com/forum/all/why-cant-we-create-livecom-email-addresses-anymore/63ba93df-e202-4377-b501-6b5b4da178a0

According to this live.com email addresses are no longer able to be created.  But obviously someone is accomplishing this task. 

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