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user_avzme1
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Monday, May 25th, 2026 8:45 PM

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I accidentally trashed emails from a folder and would like to recover them. Is there a way to do this?

I have tried the trash option, and then the profiles option, it was a sub folder with old emails in there and I thought it was my junk folder but tried all the options in reading off the internet thought that I could get a hold of a person and they could resend my emails back to me, but then I just keep getting the run around from the AI generated assistant telling me that new email is coming, I would like some help, getting emails back (I am running Thunderbird mozilla) as my true email.  Thank you for time reading this and appreciate the help.

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4 days ago

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6 days ago

@user_avzme1 

I have tried the trash option, and then the profiles option, it was a sub folder with old emails in there and I thought it was my junk folder but tried all the options in reading off the internet thought that I could get a hold of a person and they could resend my emails back to me, but then I just keep getting the run around from the AI generated assistant telling me that new email is coming, I would like some help, getting emails back (I am running Thunderbird Mozilla) as my true email.  Thank you for time reading this and appreciate the help.

Thunderbird is just an application you use to fetch your email, comcast.net is your "true email".

Try going to webmail and under the option in the left pane under Inbox right click on the Trash icon and see if you can recover your emails by clicking on Recover Deleted Items.

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user_avzme1

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@Again​   thank you for taking time out to let me know where I might find my emails thought that thunderbird would be the right one, oh well I tried your suggestion and to no follow through it did not work, the folder that i had marked as ([Edited: "Language"]) and right clicked it to empty it by accident did not come back with the undo I got the deleted items but not the folder of files that was in it..   I do not mean to be a pain but I just can not understand why I did it and then following internet told me not to close thunderbird and I did..  so then I do not think I am going to get it back..  even though it was in a Folder by the name of [Edited: "Language"] does not mean that I did not want to delete it, still used those emails.

(edited)

5 days ago

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Again

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@user_avzme1​

@Again​   thank you for taking time out to let me know where I might find my emails thought that thunderbird would be the right one, oh well I tried your suggestion and to no follow through it did not work, the folder that i had marked as ([Edited: "Language"]) and right clicked it to empty it by accident did not come back with the undo I got the deleted items but not the folder of files that was in it..   I do not mean to be a pain but I just can not understand why I did it and then following internet told me not to close thunderbird and I did..  so then I do not think I am going to get it back..  even though it was in a Folder by the name of [Edited: "Language"] does not mean that I did not want to delete it, still used those emails.

You can still use Thunderbird to get your email.  I was having you sign in to webmail to look in the trash folder to see if you could get those lost emails - they may or may not show up in the folder proper.

This is what you should see in webmail:

This is what you should see in Thunderbird:

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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5 days ago

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user_avzme1

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Thank you for all your work in helping me, but I ended up going through comcast tech support and got it back that way, thank you again for your help..  I appreciate it.

5 days ago

Again

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34.4K Messages

@user_avzme1​

Thank you for all your work in helping me, but I ended up going through comcast tech support and got it back that way, thank you again for your help..  I appreciate it.

You're quite welcome and I'm glad that tech support was able to help you get your folder back.  That's all that matters.

Take care!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 days ago

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XfinityShawn

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user_avzme1 My team is glad to hear you were able to get this resolved. Take care, and have a great day! 

 

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4 days ago

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