New Poster
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6 Messages
I am not receiving emails from password resets and company automated messages
I am not receiving emails with links to reset my password from several companies. I see that this problem has been raised by others in the past, but don't see how the problem was resolved. I have checked spam, done searches, and I know the email address that they are using for me is correct.
XfinityMarshante
Official Employee
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567 Messages
17 days ago
Hello @Flynners, thank you for taking the time to leave a post. Sorry to hear that you are having issues receiving certain emails. Are you able to receive other email correspondence from these companies? How long have you been experiencing this issue? Also, are you accessing your email through a third-party client (like Outlook or Apple Mail), or directly through the Xfinity website?
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Flynners
New Poster
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6 Messages
17 days ago
Your response is a standard one that I have seen on other posts of the same issue. I know what I’m doing here. I do forward Comcast emails to Outlook but if I am missing something I go straight to Comcast. There are no password reset emails there either. I get every other email that I am supposed to get. At one point I called one of the companies and they reset my email to Outlook. When I went to reset my password, I immediately got the password reset email.
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Again
Expert
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32.7K Messages
10 days ago
@Flynners
We know you are frustrated with this, but please remember, we're not sitting at your computer/looking at your phone/tablet so we don't know what is going on, so we ask questions to get a better idea of where to go to solve this. You say "I know what I'm doing here" and then you tell us you are forwarding your comcast.net mail to Outlook, information that could have been useful in your initial post.
Over the years many customers have reported not getting password resets or other information from various businesses or medical establishments, and it's frustrating and irritating for sure! Although no one has ever said, I believe that those emails have been blocked because people that reported those businesses as spammers [whether they are or not] have now created those emails to go to the spam "file 13", so to speak.
So, please remember, the people here are just trying to help; they didn't cause the problem, but they would like the ability to see if they can fix it. We're just real people here, genuinely wanting to help.
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Flynners
New Poster
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6 Messages
10 days ago
I had no idea you would need that in your initial post. Forwarding emails has never been a problem. Why would that even come up? They are not coming to my original comcast account so there’s nothing to forward to Outlook anyway.
And no, these accounts were never reported as spammers. If that was the case, I wouldn’t get any email from them. I get everything else other than password reset emails. In addition, I go to my spam folder whenever I have a problem. There is nothing there. So Comcast isn’t blocking ANYTHING.
I get that you’re trying to help, but no one even responded until I just put that comment out there today. I’ve also seen this post many times out on the web and there are absolutely no solutions out there for anyone. So yes, I am very frustrated.
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