Visitor

 • 

1 Message

Sunday, March 22nd, 2026 11:42 PM

I am unable to receive my email. It keeps asking for a password for imap. What is this? Please help

Unable  to receive my email. It keeps asking for a password for imap!  What is this? Please help!

Oldest First
Selected Oldest First

Gold Problem Solver

 • 

27.2K Messages

8 days ago

Unable  to receive my email. It keeps asking for a password for imap!  What is this? Please help!

If you are using Comcast's servers (connect.xfinity.com, mail.comcast.net, imap.comcast.net, and smtp.comcast.net), the email (IMAP) password is the same as the password you use to log in to a Comcast/Xfinity web page or app. There is no separate "IMAP password". If you need to reset it, see https://www.xfinity.com/support/articles/changing-or-resetting-your-password. If you change it you'll also have to update it on any devices, apps, and programs (email, Xfinity app. etc.) that use it.

Official Employee

 • 

1K Messages

6 days ago

Hello @bjhuddle! Thanks for being a part of our Xfinity Community Forum! @BruceW is correct, and also provided a link in case you forgot your password and would like to reset it. Remember if you choose to change your password, you'll need to update it as mentioned below.

forum icon

New to the Community?

Start Here