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user_cfiago
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Friday, July 17th, 2026 4:53 PM

I am unable to sign in to my comcast.net e-mail. How to do so?

I am simply unable to cause the site allow me in.  If I attempt to get a code number, it is sent to a cell phone that is no longer active.  Apparently, the site "assumes" that once the user provides a phone number, it will be valid/active for eternity!

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5 days ago

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XfinityDemetrise

Official Employee

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314 Messages

7 days ago

Hi there @user_cfiago Thank you so much for reaching out on our Xfinity Community Forum.  I'll be happy to assist.  Can you confirm if you have active service with us?  Also, have you logged into your comcast email within the last 2 years to prevent the account from going inactive?

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user_8xx9ut

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1 Message

Trying to get my email but it has Comcast in it and it won't let me.

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7 days ago

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Again

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34.6K Messages

@user_8xx9ut​

Trying to get my email but it has Comcast in it and it won't let me.

https://connect.xfinity.com/appsuite  <----- try here.

However, if you're a new customer you won't have a comcast.net email address; Comcast/Xfinity stopping issuing those a couple of years ago.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

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7 days ago

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XfinityJohnG

Official Employee

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3K Messages

Thank you very much for reaching out to our team here. Did that link that @Again share work for you? Were you accessing the email through your Xfinity app or online?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 days ago

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EG

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119.5K Messages

7 days ago

Concern moved here to the E-mail help section.

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