Visitor
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1 Message
I can not email from my business account to my Comcast.net account
Whenever I try to send an email from my business account to an @comcast.net email account I get a bounce and my email is not delivered. The error message is below. It appears a spam filter of some sort is blocking the emails from being delivered. Please advise how to correct this.
Thanks!
Craig
error message:
PPE Hosted tried to deliver your email message, but was unable to do so for reasons outside our control.
We recommend contacting the person or service responsible for looking after the recipient domain's email server directly.
The last error message we have available from the recipient's server is included right below, along with an extract of your
email:
<********@comcast.net>: host mx1.mxge.comcast.net[96.102.18.146] said: 552
5.2.0 TPFNvmVTVTBC5TPFOvEBjQ Prohibited by policy (in reply to end of DATA
command)
Latoque
Expert
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29.8K Messages
2 days ago
Call Comcast security. They handle any blocking issues-----------------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329
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XfinityMatthew
Official Employee
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1.2K Messages
4 hours ago
Hello @Craig-SRQ As user @Latoque mentioned you may need to talk to our Customer Security Assurance team to resolve this. Another thing you can is adding the business account email to the safe list for the residential email. Steps to this can be found here:
https://www.xfinity.com/support/articles/xfinity-connect-safe-list
Let us know if this helps at all.
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