BelvDave's profile

Visitor

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2 Messages

Wednesday, October 15th, 2025

I cannot get outlook to connect to xfinity email

About 2 days ago my Outlook account asked for me to reenter my xfinity credentials. Since then I have not been able to sync xfinity email with Outlook on my IPad or on my IPhone. Tells me my username (email address) or my password is incorrect. However, I can log in directly to Xfinity email and my laptop will still connect. I have tried everything that I have read on similar issues experienced by others but no luck. 

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Official Employee

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993 Messages

2 days ago

Hello @BelvDave Sorry to hear you are having issue connecting the Xfinity Email to your Outlook. Can you confirm that you have done all the steps outlined here: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

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