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sujon
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62 Messages

Tuesday, March 5th, 2024 12:54 AM

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I can't email myself

Help.  I can no longer email myself.  I would sometimes email an article from my iPhone to myself so I could open it at home on my computer or I would sometimes email myself on my home computer to view the article on my iPhone when traveling.  Approximately 7 days ago this has stopped working.  I called Xfinity several times during the course of two days, was given a case number, and I was told someone would get back to me.  No one has gotten back to me.  I use the Xfinity mail on my phone and on my computers.  I have not changed my password and I have been emailing myself for years.  Could someone please provide the necessary help to fix this problem.

Question

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Updated 

8 months ago

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Accepted Solution

user_tru5xc

2 Messages

8 months ago

Were you able to resolve this?  I have the exact same problem and for the same reasons as you stated and in about your same timeframe. I fixed it once by logging out of Comcast/xfinity and back in. The fix lasted a couple days but then happened again and now logging out/in does not help. Thanks..

3

XfinityDemitrius

Official Employee

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1.3K Messages

Hey @user_tru5xc,

 

Thank you for visiting our official Xfinity Forums Community support page. I would be more than happy to go through a few steps and see if we can get you back up and running normally. Could you please provide further detail pertaining to the issue you are encountering?

 

Are you using a native phone app, third-party email client, email web portal? 

 

Are you attempting to send an Xfinity email to a third-party email, send an Xfinity email to your same Xfinity email, or a third-party email to your Xfinity email? 

 

Please provide as much detail as possible so we can investigate further. We hope to hear from you soon. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_tru5xc

2 Messages

Thank you for responding. This happens when I try sending myself an email from my own comcast email account. When I open Comcast email I choose 'send new email' and address it to myself. So I am sending an email from my comcast.net address to that same address. After I send it I get a message saying something to the effect that "email was not sent, try again later, see outgoing email".  When I look at 'outgoing' folder the email is there ready to be sent again. I try sending from there and same thing happens.

I can send an email from my gmail account to my comcast account no problem, so that's what I've started doing. But I have been sending from and to my Comcast.net account for many years and now I can't.

Thanks..

8 months ago

0

XfinityAntoine

Official Employee

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1.4K Messages

Thanks for the explanation! Do you have any issues sending emails from your email address to anywhere else? Also, have you had anyone tell you that they get that same message when sending emails to your Comcast email? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

XfinityLinda

Official Employee

 • 

1.4K Messages

9 months ago

Thank you for reaching out here in our community, @sujon. Sorry to hear about the trouble with your email. This would be an issue for me as well since I like to do the same thing with docs or articles. You have reached the right place for assistance. We will be happy to assist via Direct Message. 

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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