i cant get into my email

Hi @MD5228 Thank you for reaching out on the Xfinity Community Forums. We are happy to help with your email. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

... Is there anyway to keep using my comcast email without having to pay for it?

For reference: https://www.xfinity.com/support/articles/using-email-only and https://www.xfinity.com/support/articles/email-only-faqs.

Although you can keep your @Comcast.net address, it would probably be best to begin migrating to one of the (often free) independent email-only providers like Outlook.com, Gmail.com, Yahoo.com, etc. That way you wouldn't have to change it again even if your ISP changes.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Concern moved here to E-mail............