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user_2zbs6b
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Thursday, May 30th, 2024 12:19 AM

I can't load my emails for only 1 of my accounts

Even though I'm authenticated I cannot load emails from 1 of my 3 Comcast accounts.  I've tried multiple different browsers and devices, and none of them successfully load for this same account, even though I've properly signed in and can use other account specific services.

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6 months ago

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XfinityMarcos

Official Employee

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1.9K Messages

6 months ago

Hello user_2zbs6b, email issues are the worst, so I can only imagine what you're going through. To make sure we're on the same page, I have a few clarifying questions. Are you attempting to view your emails through the Xfintiy Connect site or a 3rd part email client? Also, when you say load, are you able to receive the emails, just not open and review them? 

 

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user_2zbs6b

2 Messages

I cannot view my emails through the Xfinity Connect site or a 3rd party email client on multiple devices and device types. This is not a me issue this is a you issue.

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6 months ago

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XfinityMarcos

Official Employee

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1.9K Messages

 

user_2zbs6b, I appreciate you clarifying what you're experiencing and adding the extra context. I would need to run through some targeted troubleshooting with you to help find a resolution. Are you able to confirm you're able to sign into the Xfinity website? Are you receiving any error codes or error messages when you attempt to view your emails? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

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redsox33

Contributor

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20 Messages

6 months ago

I have not been able to connect to my Comcast email either today (5/29) for almost 8 hours.  The screen will say "we are now loading your email", but then it never loads and times out.  I have checked this on some of the websites that track website down issues and numerous people have reported this today, so it is not a "me" issue either.  It is impossible to get the worthless Xfinity chatbot to connect me to an actual human agent to report this. 

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XfinityRichard

Official Employee

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1.4K Messages

Hi there!, @redsox33 Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your email. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

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redsox33

Contributor

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20 Messages

I did that, but how will I know when you respond to my DM?

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6 months ago

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XfinityBenny

Official Employee

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644 Messages

@redsox33   Thanks, we looked into it and see everything working perfectly with the email service. There are no reports of it being impacted or completely down. We're happy to see the DM's you sent confirm you're able to log in now, and we didn't touch the account or access it yet. For any one else having a concern with their email, make sure it is active first, and log into the Xfinity portal online to check your emails first. Follow the steps here https://www.xfinity.com/support/articles/email-activity-status as well to verify the status of your email account, and whether it's active or not. That will allow you to follow the right path on troubleshooting/accessing your emails on other devices. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

6 months ago

0

redsox33

Contributor

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20 Messages

I disagree with your characterization that everything was working perfectly and you didn't see anything wrong, since email was indeed down for over 8 hours, and then "miraculously" fixed itself.  However, it is now back to normal.

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6 months ago

redsox33

Contributor

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20 Messages

I don't know how to mark this with a green checkmark.

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6 months ago

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user_t9l73f

1 Message

6 months ago

This was a Comcast issue. 501 http codes were received which eventually stopped after no further action taken from the customer. It ‘magically’ fixed itself after 8 hours. The comment from Comcast saying “everything working perfectly with the email service. There are no reports of it being impacted or completely down” is either not informed or intentionally misleading. Comcast you can and should do better. 

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