I can't send emails today from my Comcast address to yale.edu

Starting this afternoon, I can't send emails from my Comcast address to any yale.edu addresses, though I can receive them. This is a huge problem, since I am a Yale professor. I get a bounceback with "Message could not be sent to the following recipients:[Name] Domain unrouteable, possible DNS misconfiguration."

Could this have anything to do with today's Microsoft problem? Or is it something else?

Xfinity: Please notice this post and help me!

Responses

Oldest First

Selected Oldest First

Accepted Solution

XfinityMatthew

Official Employee

•

1.3K Messages

7 days ago

Hello English53 , Sorry to hear about the routing issues with the email. We will certainly help you figure out what settings or troubleshooting need to be fixed to resolve this issue. Do you access the email through xfinity.com/email or are you using a 3rd party email client to access the email?

2

0

English53

Contributor

•

42 Messages

Thanks so much for responding. The problem resolved, on pretty much the same timeline as the Microsoft outage, so my assumption is that it was related.

Thumbs up

Reply

7 days ago

0

XfinityMatthew

Official Employee

•

1.3K Messages

Glad to hear the issue was taken care of. Please don't hesitate to let us know if the issue returns.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Thumbs up

Reply

7 days ago

0

Email

English53

I can't send emails today from my Comcast address to yale.edu

XfinityMatthew

English53

XfinityMatthew

New to the Community?