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user_yk5zmt
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3 Messages

Thursday, February 29th, 2024 8:42 PM

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I changed my password and now I cannot send emails

After changing my password, I can receive emails but I can't send email through smtp.comcast.net. I'm on a Mac using Mail.app and yes, I did updated the password in Mail.app for both receiving (which again, works) and for sending.

What am I doing wrong? 

Alin

Question

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Updated 

9 months ago

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Latoque

Expert

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29.6K Messages

9 months ago

Try deleting the Comcast account from Mac  Mail, then re-create it again from scratch.  Let Mail auto-configure it for you.  See if that does the trick.

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user_yk5zmt

3 Messages

now I get a "unable to verify account name or password".

and yes, I'm sure the username and password are correct, I tried the same username/password to log in to Xfinity.com. including logging in to type this message

(edited)

9 months ago

0

XfinityRichard

Official Employee

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1.4K Messages

Hi there, @user_yk5zmt Thank you so much for taking the time to reach out to us on this forum. I'm very sorry for the inconvenience you are experiencing trying to log into account. Are you still experiencing the issue, if so please reach back out.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_yk5zmt

3 Messages

Thank you for reaching out. It took a few days (roughly 3 days) to start working again. Not sure if it took that long for the new password to propagate in your system or what else. Anyways, is working now

9 months ago

0

XfinityShawn

Official Employee

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1.1K Messages

@user_yk5zmt You're welcome, and we are glad to hear that the issue has been resolved. The Xfinity team is always here for you if you should need us in the future. Take care, and have a good day. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

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