Its_Me's profile

New Poster

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3 Messages

Monday, June 9th, 2025 7:10 PM

I changed my xfinity secondary account password and it will not connect

I get the following error with email accounts on my secondary [Edited: "Personal Information"] account after changing the accounts password.  It will also not allow me to connect to the account via Outlook.

[Image Removed: "Personal Information - Email Address"]

Official Employee

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2K Messages

1 month ago

Good afternoon @Its_Me, and thank you for reaching out on our Community Forums with your password concerns, we appreciate it. Are you able to sign in to your email using the XFINITY website? Have you also tried clearing cache and cookies? 

New Poster

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3 Messages

I am not able to login using the secondary account.  Only the primary account can login.  

Official Employee

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261 Messages

Are you receiving any kind of error or messaging when attempting to log in using the secondary profile?

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