Visitor
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1 Message
I changed my Xfinity/comcast password because my email contact list was hacked. I am not receiving any email from my contact list.
I am only receiving emails from the emails in my JUNK folder. I worked with Mo at Xfinity this morning and he sent 3 emails to my comcast.net email and I only received two of them. He tried several things (don’t know what) and I still didn’t receive his latest email. He gave up and told me he’d send it to Tier two. I needed to reply to a text he sent, but it was just a survey.medalllia. I haven’t heard back from anyone!
What do I need to do? I am using Apple mail on my Mac with the xfinity comcast email.
Latoque
Expert
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29.9K Messages
3 months ago
@user_wwqcf6
When you changed the password in Comcast, did you also change it in Mac Mail? If not, that would account for why you are not getting the emails. As a troubleshooting measure, try using the account with only the webmail UI and your browser. If that works OK the issue is with Mac Mail.
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