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Sunday, March 30th, 2025 10:17 PM

I didn't receive the code to reset my password.

I'm not receiving the email with the password reset code from Xfinity.

Official Employee

 • 

1.9K Messages

3 days ago

@user_81izs2 Welcome to our community forum! Thank you for reaching out so we can help you reset your Xfinity Email password. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you until we reach the best possible resolution :).

 

What happened to trigger the password reset request? What user role are you signed into when you try to initiate the code to reset your password? 

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